Our Project Terms
These standard terms apply to all projects purchased on our site.
One (1) round of final draft revisions included.
The client agrees to an orderly project workflow and understands that detailed collaboration is central to creating a finished product. Clients are expected to return collaboration (in writing) within 4 business days; after 8 business days the project will be closed.
The project may be reopened for a $200 fee.
All collaboration and communication must be in writing via email so our team can review in a "round table" setting.
All work, edits, and queries must be requested no later than 48 hours after final delivery. A lack of response will constitute project finalization and closure after this time window. Ongoing consultancy after this time will be billed at $100/hour.
All interactions that fall outside of the project scope are subject to hourly billing. Any updates to job basket after start of work is subject to $300 fee.
We invest in a significant amount of talent, technology, and collaboration to deliver our service. Unfortunately, no refunds are accepted.