Our Project Terms

These standard terms apply to all projects purchased on our site.

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REVISIONS

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One (1) round of final draft revisions included.

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COLLABORATION

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The client agrees to an orderly project workflow and understands that detailed collaboration is central to creating a finished product. Clients are expected to return collaboration (in writing) within 4 business days; after 6 business days the project will be closed.

 

The project may be reopened for a $200 fee.

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COMMUNICATION

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All collaboration and communication must be in writing via email so our team can review in a "round table" setting.

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PROJECT CLOSURE

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All work, edits, and queries must be requested no later than 48 hours after final delivery. A lack of response will constitute project finalization and closure after this time window. Ongoing consultancy after this time will be billed at $100/hour.

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PROJECT SCOPE

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All interactions that fall outside of the project scope are subject to hourly billing. Any updates to job basket after start of work is subject to $300 fee.

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REFUNDS

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We invest in a significant amount of talent, technology, and collaboration to deliver our service. Unfortunately, no refunds are accepted.